top of page
Return & Refund Policy
​
​
Fancibu® — Your Comfort. Our Commitment.

At Fancibu®, we believe shopping for beautiful, comfortable sleepwear should be as effortless as wearing it. We take pride in the quality of our products and want you to feel confident with every purchase.

If you're not completely satisfied with your order, we're here to help.

​

30-Day Return Policy

We gladly accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, items must:

  • Be unworn, unwashed, and in their original condition.

  • Have all original tags and labels attached.

  • Be free from stains, odors, pet hair, and damage.

  • Include proof of purchase or a valid order number.

  • Be returned in their original packaging whenever possible.

For hygiene reasons, sleepwear that has been worn, washed, or altered cannot be returned unless the item is defective.

​

How to Request a Return

To begin the return process, please contact Fancibu® through the contact form on our website at www.fancibu.com.

Please provide:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for your return

Our customer service team will review your request and provide return instructions, including the appropriate shipping address.

Important: Please do not ship merchandise back before receiving return authorization.

​

Refunds

Once your returned merchandise is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.

  • Approved refunds will be processed within 5–7 business days.

  • Your bank or payment provider may require additional time to reflect the refund.

  • Original shipping charges are nonrefundable unless the return is due to an error on our part.

If your refund has not appeared after 10 business days from the date of approval, please contact us for assistance.

​

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to personal preference, sizing, or a change of mind.

Fancibu® will cover return shipping costs if:

  • You received an incorrect item.

  • Your merchandise arrived damaged.

  • Your item has a manufacturing defect.

We recommend using a trackable shipping service. Fancibu® is not responsible for return packages lost during transit when customers arrange their own return shipping.

​

Exchanges

We understand that finding your perfect fit is important.

Fancibu® accepts exchanges for eligible merchandise within 30 days of delivery, subject to product availability.

To qualify for an exchange:

  • Items must be unworn and unwashed.

  • Original tags must remain attached.

  • Merchandise must be in its original condition.

Customers are responsible for shipping costs associated with exchanges requested due to size or color preferences.

If an exchange is necessary because we shipped an incorrect or defective product, Fancibu® will cover the applicable shipping costs.

If the requested replacement is unavailable, we will offer an appropriate refund or an alternative item, with your approval.

​

Final Sale & Clearance Items

Items clearly marked "Final Sale" at the time of purchase are not eligible for standard returns, refunds, or exchanges.

This includes clearance or promotional merchandise specifically designated as final sale.

Regularly discounted merchandise that is not marked final sale remains eligible for our standard 30-day return policy.

Exceptions will be made when required by applicable law, including remedies for defective or incorrectly supplied merchandise.

​

Damaged, Defective, or Incorrect Orders

We carefully inspect our merchandise before shipment to help ensure every Fancibu® order meets our quality standards.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible.

Include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

Our team will review the situation and work toward an appropriate replacement or refund at no additional cost to you.

This reporting timeframe does not limit any rights or remedies available under applicable law.

​

Order Cancellations

At Fancibu®, we work to process orders promptly, generally within 24 business hours for in-stock merchandise.

If you need to cancel an order, please contact us as soon as possible.

We will make every effort to accommodate your request. However, orders that have already entered the shipping process may not be eligible for cancellation.

If your order has shipped, you may request a return after delivery under the terms of this policy.

​

Contact Us

Your satisfaction is important to us, and we're always happy to assist with questions about returns, refunds, or exchanges.

Fancibu® Customer Care

Website: www.fancibu.com

Business: eCommGlobe LLC

Brand: Fancibu®

For assistance, please use the contact form available on our website.

Thank You for Choosing Fancibu®

We appreciate your trust in our brand. Our goal is to bring comfort, softness, and a little everyday luxury into your life.

Fancibu® — Whisper Soft.

Last Updated: October 21, 2026

bottom of page